Frequently Asked Questions & Policies

1. When will the sets be shipped to me?
Sets will be shipped between October 8 to October 11, 2024. This year the eve of the first day of Sukkot falls on the eve of Wednesday, Oct 16, 2024.

2. It's getting close to Sukkot, should I place an order via regular or express shipping?

If you want to get your order before Sukkot, it's always best to order at least one week in advance of the holiday to allow for the three to five business day timeframe for regular deliveries or, if ordering during the days leading up to Sukkot to choose express shipping. This is of course your choice, as we offer both options to you and you may still use the regular 3-5 day option during the week of Sukkot.

3. I've ordered online before from another vendor and they came in the mail looking all brown. Is this gonna happen with you too?

For our part, we send them out to you absolutely 100% FRESH. Lulav, etrog, aravot and hadassim. The aravot and hadassim each come sealed in plastic to prevent drying during shipment. We typically ship through USPS priority, as it is superior in speed to ground services and the sets are perishable. Our customers have generally reported to us that their sets arrived looking beautiful and fresh, judging as we have sent them out 100% fresh, they withstand the trip well. But unfortunately, there is no refrigerated shipping method available, so we cannot guarantee there will be no decay while in transit, particularly of the willow which is highly sensitive. If you are absolutely worried, simply choose overnight via UPS, and worry no more.

4. I'm buying for my synagogue. What if have a bulk order?

Please contact us directly. Bulk orders will be considered on a case by case basis. Our sets are already deeply discounted, with a very narrow profit margin. Many retailers sell chinuch (training sets for children) or low level quality sets for higher prices. Our 45 dollar premium sets retail at 90 dollars or more in many Judaica stores. And our premium select sets fetch outrageous prices in Judaica stores, sometimes reaching 200 dollars.

5. How can you offer a cheaper price for higher quality merchandise?

We have been in this business for many years, and have a longstanding customer base, supplying many synagogues and schools throughout the country, so we work off of volume and therefore can offer you high quality etrogim at a discount.

6. How are they shipped?

The etrog is emplaced in spongy foam, and then boxed. And the lulav is placed in its holder and slipped into a plastic bag. The aravot and hadassim are sealed in plastic and all are placed together into the shipping box. The shipping box is top rated, with a "Bursting Strength" of at least 200 pounds per square inch. We use these tougher, more expensive boxes so that the order arrives intact at your doorstep.

7. Where are your etrogim from?

To keep it simple, patriotic and support Israel, our premium and premium select etrogim that are sold on this site are from Israel only. Email us if you'd like to order our Moroccan and Italian etrogim.

8. Do you accept returns?

Unfortunately, due to the perishable nature of the fruit and foliage product, the fact that it does not always withstand shipping, especially the aravot/willow, and that it is solely for use on the Sukkot holiday, no refunds / returns are available. We send the sets to you in absolutely fresh condition. During shipping, especially via the standard 2 or 3 day option, these highly perishable plants often decay. And we do not offer refunds for the decay due to shipping. All sales are therefore final.

L'shana Tovah!